aq888 Privacy Policy

At aq888, we are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy describes how aq888 collects, uses, stores, and shares information in connection with our online casino and sports betting services, including cricket betting, live casino, slots, crash games, and all other offerings available on aq888.bio.

By accessing or using aq888.bio, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all users located in Bangladesh and elsewhere who access our services.

Information We Collect

aq888 collects several categories of personal and non-personal information to provide, maintain, and improve our services. We collect this information when you register an account, make deposits or withdrawals, place bets, contact support, or simply browse our platform.

Personal Identification Data

When you create an account or complete our verification process, we may collect the following personal identification data:

• Full legal name and date of birth (to verify the 21+ age requirement)
• National ID card number, passport, or other government-issued identification documents
• Mobile number and email address registered to your account
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other Bangladeshi city)

Financial and Transaction Data

To process deposits and withdrawals through payment methods including bKash, Nagad, Rocket, Upay, and bank transfers, we collect:

• Mobile banking account details (e.g., bKash or Nagad wallet number) as provided during transactions
• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Betting history, game session records, and account balance information

Technical and Usage Data

When you use aq888.bio, our servers automatically record certain technical information. This includes your IP address, device type, operating system, browser type, pages visited, time spent on each page, referring URLs, and other diagnostic data. This technical data helps us improve platform performance, detect fraud, and ensure a stable gaming experience for all players in Bangladesh.

How We Use Your Information

aq888 uses the information we collect for specific, legitimate purposes directly related to delivering our services. We do not use your data for undisclosed purposes or in ways inconsistent with this Privacy Policy. The primary uses of your information are as follows:

• Account registration, identity verification, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• Delivering customer support and responding to queries and complaints in a timely manner
• Fraud prevention, anti-money-laundering (AML) compliance, and responsible gaming monitoring
• Personalizing your experience — surfacing relevant games, promotions, and content based on your usage patterns
• Sending service notifications, promotional offers (where you have opted in), and policy updates

Sharing Your Information

aq888 does not sell, trade, or rent your personal information to any third party for their own marketing purposes. We share your information only in the limited circumstances described below, and only to the extent necessary to fulfill the stated purpose.

Service Providers and Technology Partners

We engage trusted third-party service providers who assist us in operating aq888.bio, including payment processors (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), customer support platforms, and infrastructure hosting services. These providers are contractually bound to use your data solely to provide the requested service and to maintain appropriate security standards.

Legal and Regulatory Obligations

aq888 may disclose your personal information when required to do so by law, court order, or governmental authority. This includes cooperation with law enforcement agencies where applicable, as well as compliance obligations related to anti-money-laundering regulations and responsible gaming requirements.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving aq888, your personal information may be transferred as part of that transaction. We will notify affected users in advance and ensure any successor entity is bound to honor the commitments made in this Privacy Policy.

Cookies and Tracking Technologies

aq888 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device that allow us to remember your preferences, keep your session active, and measure platform performance. The types of cookies we use include:

• Essential cookies — required for core site functionality, including login sessions and security tokens
• Analytical cookies — help us understand how users navigate aq888.bio so we can improve page performance and content relevance
• Preference cookies — remember your language, game preferences, and other settings to personalize your visit

Most modern browsers allow you to control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on aq888.bio, including your ability to log in and place bets.

Data Retention

aq888 retains your personal information for as long as your account remains active, and for a reasonable period thereafter to meet our legal, regulatory, and operational obligations. Specifically, transaction records and identity verification documents are retained for a minimum of five years following account closure to comply with applicable financial regulations and AML obligations.

When personal data is no longer required, aq888 ensures it is securely deleted or anonymized in accordance with our internal data disposal procedures. You may request early deletion of your account and associated data subject to applicable legal retention requirements.

Your Rights Over Your Data

aq888 respects your rights with respect to the personal data we hold about you. Subject to verification of your identity and any applicable legal limitations, you have the following rights:

• Right to Access — request a copy of the personal data aq888 holds about you
• Right to Rectification — ask us to correct inaccurate or incomplete personal data
• Right to Erasure — request deletion of your personal data, subject to legal retention obligations
• Right to Object — object to the processing of your personal data for direct marketing or other specific purposes
• Right to Data Portability — receive a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact our support team at the email address provided at the bottom of this page. We will acknowledge your request within 3 business days and fulfill it within 30 days, subject to identity verification and any applicable legal constraints.

Security Measures

aq888 takes the security of your personal data seriously. We implement a range of technical and organizational security measures designed to protect your information from unauthorized access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems, access controls limiting data access to authorized personnel only, and regular internal security audits.

While we strive to maintain robust protection, no digital platform can guarantee absolute security against all possible threats. We encourage you to use a strong, unique password for your aq888 account, enable any available two-factor authentication options, and contact us immediately if you suspect unauthorized access to your account.

Third-Party Links

aq888.bio may contain references to game providers and payment services operated by third parties. These providers maintain their own privacy policies and data handling practices, for which aq888 assumes no responsibility. We recommend reviewing the privacy policy of any third-party service you interact with in connection with your use of our platform.

Children's Privacy

aq888 is strictly an adults-only platform. Our services are intended exclusively for persons who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on aq888, please contact us at the support email below.

Changes to This Privacy Policy

aq888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify registered users via the email address on file and update the 'Last Updated' date at the top of this document. Continued use of aq888.bio following notification of changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of any updates.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aq888 handles your personal data, please reach out to our dedicated support team. We aim to respond to all privacy-related inquiries within 3 business days.

Email: [email protected]